Support
The level of support you will get for your new site far exceeds anything you will get from the major hosting companies. How do I know this? Because I have been dealing with those companies for over 15 years and I am aware of the limitations they have.
So, am I limitless? Clearly not! :¬) But I will make sure your site is up and running. I will make sure you know how to update and improve the content on your own site. Perhaps most important, I will make sure you are happy with the performance of your site.
I won't try and baffle you with technical jargon, and I won't fob you off with gobbledogook. If I don't know the answer, I'll tell you I don't know! Then I'll go off and find out the answer - for my sake as much as yours.